Frequently Asked Questions

Generative AI refers to a subset of artificial intelligence that uses patterns and structures from training datasets to generate new data that has similar features.

When users submit queries to the chatbot that are related to Ansys products and services AnsysGPT will generate a response and provide supporting documentation. AnsysGPT is not a search tool. Instead, it generates new responses based on queries submitted by the user and its knowledge base.

Think of AnsysGPT as a 24/7 virtual support engineer that can help answer questions about Ansys products. You should independently review and verify all AnsysGPT responses to determine whether it is appropriate for any or all use cases or applications

Ansys only tracks quantity of tokens used to identify abuse or misuse of the system. Ansys does not train the underlying large-language model or the corresponding Ansys datasets with any prompts submitted, or output generated and returned by AnsysGPT.

No, Ansys does not retain any prompts or responses.

No, when user indicates Like or Dislike on a response from AnsysGPT, it only stores a timestamp of when this happened, and the corresponding Like / Dislike indicator. There is no record of user, question, or response.

To the extent that any output contains or is based on Ansys background IP, Ansys retains rights, title, and interest in and to such output and related background IP. For more information, please review the AnsysGPT Terms of Use.

We are always adding new information to AnsysGPT. If you believe AnsysGPT is missing information, please let us know through the feedback form on the type of data that you need.

If your response is taking more than a minute to start streaming or if it gets stuck in the middle for a long time, please refresh your page and try asking again.

If you receive an error message as a response, follow the instructions provided in the message. If the message asks you to clear chat and try again, please do so. If the error message doesn't specify what to do, simply refresh the page.

AnsysGPT is offered at an account level - meaning all users registered with Ansys Customer Support Space(ACSS) within the Ansys account will get access to AnsysGPT. In exceptional cases, accounts can request to enable access to specific list of users instead of all users within an account. Ansys will review and approve these requests in its sole discretion. You must communicate this request through your Account Managers.

AnsysGPT is only available to customers with active TECS or lease licenses. If you have an active TECS or lease license, you will receive an email with instructions on how to activate AnsysGPT access. If have not yet received an email, you can contact your Account Manager to request for an expedited access.

If you have an active TECS license, there is currently no additional charge for you to access AnsysGPT.

You must have an active TECS or lease license to access AnsysGPT. If your license to TECS expires, Ansys will terminate your access to AnsysGPT.

AnsysGPT is not available in select countries. For additional information please contact Ansysgpt@ansys.com .

AnsysGPT is provided as part of customer support. The relevant portions of the agreement governing your access to TECS also apply to your access to AnsysGPT. Additionally, all users must acknowledge the User Notice and User Terms of Use prior to gaining access to the platform, which outline the obligations of each user who accesses the AnsysGPT platform.

AnsysGPT and all output/responses are provided ‘as is’ and any express or implied warranties are expressly disclaimed. Ansys provides no warranty regarding the platform or any output.

Yes. Do not submit any information that (1) is considered sensitive personal data, (2) is considered information that U.S. Government Classified, Controlled Unclassified Information, International Traffic in Arms Regulators (ITAR) or Export Administration Regulators (EAR) controlled or otherwise have been determined by the United States Government or by a foreign government to require protection against unauthorized disclosure for reasons of national security, (3) infringes, misappropriates or violates any third-party rights or applicable laws, or (4) other information prohibited by the AnsysGPT User Notice or AnsysGPT Terms of Use.

No